Policy and Procedures

Thank you for choosing Lorraine’s as your friendly community bakeshop! We are honored and want to make sure we do the best that we possibly can for you. With that in mind, here are a few things that we have put in place that make the job a little bit easier for us to get things floured, rolled, and baked!

Pricing Quotes and Custom Orders Ordering

Keeping us in mind for your event? Sweet! We require a minimum of 3 weeks’ notice for all custom orders! However, it is first come first served, which could mean that we’re already booked for your special day, so the sooner the better! Things fill up fast and are also considered confirmed when payment comes through. So while your order may have been placed on time, if another order comes along and pays sooner, your slot is subject to be taken. Quality products need time to be their very best.

In a hurry? While we’re willing to consider a last-minute order, please keep in mind that custom art takes time and careful execution to ensure that you received the best possible product. Orders placed with a turnaround time of under 2 weeks will require a 20% rush fee. We require a minimum order of 3 dozen custom decorated sugar cookies, and 1 dozen for celebration and classic cookies.

Making Changes

Decisions can be tough, but no worries, we’re here to help. Changes for your custom orders can be made up to 10 days out from your pickup date. After that, all change requests will be under consideration, and a small fee may apply.

Payment

Full payment is required to secure your spot on our calendar unless told otherwise. Payment is due within 7 days of finalizing the entails of your order. If payment cannot be made within that time frame, special consideration may be taken on a case-by-case basis. You will receive an invoice that can be paid online and has your due date. Please read everything thoroughly before paying so that we can make any adjustments required. Any changes made after a paid invoice may not be accepted. (Refer back to the previous section, Making Changes.)

We use Clover for all of our credit card processing and invoicing. We do not accept PayPal, EBT, or Venmo. Checks are only accepted if received at least 2 weeks before your event. All prices are subject to change. Prices are often dictated by ingredient costs, and we are always trying to provide the best-tasting items for our clients. This also means that sometimes we can’t honor old pricing.

Refunds

In the event of a cancellation, your payment is refundable up to 28 days before the scheduled event date and will be issued within 14 days of the event cancellation notice. If your order is canceled between 21-10 days before the scheduled event date, a 50% refund will be issued within 14 days of the event cancellation notice. There are no refunds applicable for order cancellations within 10 days of the scheduled event date.

Pickup

Pick-up times are set upon ordering. This is because other customers need their sugar fix too! We have bulk pickup dates to accommodate most schedules- so put that order pickup on your calendar! Pictures are worth a thousand words, but they are not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also, items in photos may not be true to size, so please keep that in mind when referencing a photo for your custom orders.

It’s all yours now! Once you pick up your order (thanks again, by the way), what happens to your order is no longer our responsibility. Take good care of your tasty treats! Some items may be delicate and need to be kept in a cool environment.

ENJOY!!