Before placing an order, here are a few helpful things to know. These notes keep our process smooth, our communication clear, and your treats as beautiful as you imagine. Thank you for taking a moment to read through them - it truly helps us create something special for you.

Hey there! We are Bill (a.k.a. Baker Bill) and Lorraine, owners and operators of Lorraine’s Bake Shop. Welcome! Lorraine’s is a small batch bakery; this means we do not bake large quantities of our products; we bake small quantities to ensure that your treats are as fresh as possible. Also, we have one baker; Baker Bill and one convection oven, there is only so much that he can do and trust me, he does a lot, but even so he has limits.

When you order from us over a big box store, you are getting fresh, made from scratch items from a place that is locally and family owned and run. There are no investors backing us, it’s just us. Every order is a direct investment into our business and humble paycheck. Please keep that in mind when we explain the limitations that we may have.

We require advance notice on orders because of that fact, and because it takes time for correspondence and getting all of the details correct, and because our schedule fills quickly. We don’t have a large amount of product sitting around. All custom work is made to order and is in addition to what the shop needs baked, and other events and orders are already on the schedule.

What to Expect

Here’s a quick overview of how our custom ordering process works, including timelines, communication, and important details that help us create your order with care.

Timelines & Availability

Requested items are made to order, and availability can vary. Custom orders require advance notice so we can give you and your design the time and attention it deserves.

• Custom cakes typically require at least two weeks’ notice

• Custom cookies typically require at least three weeks’ notice

• Holiday and seasonal weeks book up earlier and quickly

Design Details

The more information you share, the better we can bring your vision to life.

• Inspiration photos are welcome

• Colors and themes can be matched as closely as possible

• We don’t copy other artists’ work, but we’re always happy to take inspiration from your photos and create a version that feels true to your vision and true to our style

Pricing

Every custom order is unique, and pricing reflects the size, design complexity, and level of detail involved.

• Quotes are provided once design details are confirmed

• Add-ons such a florals or intricate piping may increase the final price

• Rush fees may apply for orders placed within a shorter timeframe

Deposits & Payment

Some custom orders require a deposit, especially those with detailed designs or larger quantities. Deposits help reserve your spot on our calendar and ensure we can dedicate the time your order needs.

• Deposits are determined based on the size and complexity of the order

• When a deposit is needed, it is typically a percentage of the total

• Remaining balance is due by the agreed upon date

• Rush fees may apply for short-notice orders when additional time or resources are needed

Confirmation

When you submit an order form, it is merely a request, not a confirmed order. Your order is confirmed and scheduled once payment is received. If payment is not due right away, your spot on the calendar may disappear, so prompt payment is best.

Pickup & Storage

We want your treats to arrive safely and stay beautiful from our shop to your celebration.

• Pickup times are scheduled to ensure freshness

• Items should be transported on a flat surface in an air conditioned or cool vehicle

• Keep items, especially cakes and cookies level during transport to prevent shifting

• If someone else is picking up your order, please share these guidelines with them

Cancellations & Changes

Life happens — we understand. If you need to adjust or cancel your order, please reach out as soon as possible so we can do our best to accommodate.

• Changes to your order may be limited depending on how close we are to your pickup date

• Cancellations made after work has begun may incur a fee

• No-shows cannot be refunded

• If ingredients or custom items have already been purchased, those costs may still apply

Allergies & Ingredients

Your safety matters to us. While we take great care in our kitchen, we want you to have all the information you need to make the best choice for your celebration.

• Our kitchen handles common allergens, including wheat, dairy, eggs, soy, and nuts

• We cannot guarantee that any item is allergen free

• Please share any allergies or sensitivities when placing your order

• Ingredient lists can be provided upon request

Thank You

Thank you for taking the time to read through our guidelines. These policies help us create the best possible experience — and the most beautiful treats — for your celebration. We’re grateful you’re here, and we can’t wait to bake something special for you.